Veterinary Receptionist

VCA Met Vet West Animal Hospital • Full-time • Pittsburgh, Pennsylvania, United States • USD $16 / hour • 1w ago

VCA Met Vet West Animal Hospital is seeking an experienced Receptionist to join our team.

Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

Customer service functions, including greeting visitors, answering telephones and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports, and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—both inside and outside.

QUALIFICATIONS:

At least one year of proven past experience helping customers
High School Diploma/GED or equivalent
Excellent listening and communication skills
Compassion for pets and people as well as awareness and understanding of others’ reactions
Proven decision-making skills to choose the most appropriate course of action
The ability to integrate new information into problem-solving
Proficiency in Microsoft Office
Late shift until 8 and weekends

Job Type: Full-time

Pay: From $16.00 per hour

Benefits: