IT Support Specialist - Veterinary

Confidential • Full-time • Golden Valley, Minnesota, United States • USD $55k - USD $70k / year • 4m ago

We are seeking a detail-oriented and tech-savvy Veterinary IT Support Specialist to support the technology needs of our veterinary staff. This role ensures the smooth operation of IT systems across our clinic(s), including veterinary-specific software, diagnostic equipment, and day-to-day computing tools.

Key Responsibilities:

Provide support to veterinary staff for hardware, software, and networking issues.
Support and troubleshoot veterinary practice management systems.
Assist with setup and maintenance of diagnostic and lab equipment (e.g., digital X-ray systems, blood analyzers) integrated with IT systems.
Manage user accounts, email, and access permissions across multiple platforms.
Maintain and troubleshoot workstations, laptops, printers, and network-connected devices.
Respond promptly to service requests and incidents; log and track issues through a ticketing system.
Perform routine system backups, updates, and patch management.
Collaborate with vendors to support veterinary-specific tools and services.
Assist in onboarding and training of staff in the use of IT systems and best practices.
Maintain IT asset inventory and documentation.

Qualifications:

Associate's or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
2+ years of IT support experience; prior experience in a veterinary, medical, or clinical setting is highly preferred.
Familiarity with veterinary software platforms and clinical equipment integrations is a strong plus.
Solid understanding of Windows OS, networking basics (TCP/IP, DHCP, DNS), and Office 365.
Strong problem-solving skills and the ability to communicate technical concepts clearly to non-technical staff.
Excellent organizational and multitasking abilities.

Preferred Skills:

Experience with remote support tools
Knowledge of data privacy regulations in a veterinary/clinical context.
Understanding of PACS systems and DICOM image formats (for radiology support).

Work Environment:

Fast-paced clinical setting with frequent interaction with veterinarians, technicians, and administrative staff.
Occasional travel to satellite locations.
On-call availability for emergency support.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits: