JOB
We are pleased to offer the current job opportunity for a Senior Animal Client Services Supervisor position in the Animal Services Department. DuPage County Animal Services (DCAS) is an immediate open admission shelter caring for more than 2,300 animals of varying species annually. This position is eligible for our complete benefit package including medical, dental and vision insurance, flexible spending accounts, life insurance, pension, deferred compensation plan, tuition reimbursement, pre-paid legal and credit union. As a team member at DuPage County, you will also have access to time off with pay on Designated Holidays or holiday pay if required to work, Vacation time, Sick time and Paid Leave. To learn more about the cost and coverage of the benefits plan, visit Employees Benefit Information. For detailed information on paid time off, visit Employee Policy Manual, Section 5DuPage County is an Equal Opportunity Employer
EXAMPLE OF DUTIES
This list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by position in this class.Responsibilities include: Assigns, delegates, supervises, and inspects the work of subordinate staff engaged in the work of animal client services (e.g., animal intake and outcome, rabies compliance, animal care resources, all public facing animal related concerns received by phone, email or in-person).Trains new employees on job skills, operations, and proceduresReviews reports, transaction records, and other documents to ensure appropriate follow up actions are taken to resolve animal outcomes and shorten length of stay when possibleMonitors the work performance of staff, prepares performance evaluations, and initiates corrective action as requiredPromotes positive morale, creativity, and teamwork among staffMaintains strong relationship with other team supervisors to streamline operations, improve customer service, and keep animal lengths of stay as short as possibleSpends time with and remains updated on animals in the facility; ensures front office and other key staff remain informed of animal attributes and current status to make the best possible match/recommendation/placementStays informed of trends and best practices impacting animal welfare, animal control, animal sheltering, adoption, etc. and makes recommendations for policies and procedures accordinglyAnswers complex inquiries by providing information that requires interpretation and familiarity with divisional policy procedure and operationsRecords and maintains written logs (e.g., animal and person memos related to intake or outcome for animals)Prepares various operational, productivity and work reports for use by managementMakes recommendations on tools, software, and procedures to increase operational efficiency and effectivenessAssists public in adopting, surrendering, or reclaiming animalsCoordinates and oversees the annual rabies tag distribution process for veterinary partners and direct to the public
SUPPLEMENTAL INFORMATION
PHYSICAL REQUIREMENTSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Light Work: Exerting up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Use of arm and /or leg controls requires exertion of forces greater than for sedentary work. WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment for this position will involve some administrative work and will includes working with loud animals on concrete floors and being exposed to unfavorable odors. Will be subject to animal bites and/or scratches.
