Service Advisor - Agricultural and Turf Machinery
Kemble, Wilshire, SN16 9SN
£28-32k DOE and benefits package
Do you understand the difference between good and great customer service? Can you
build relationships quickly, sometimes under difficult circumstances? Can you articulate the benefit of keeping high value
machinery in perfect running order?
Tallis Amos Group are looking to hire a
Service Advisor in our Kemble Cotswolds depot on the Gloucester and Wiltshire border. In the simplest terms the job entails booking of
service appointments and ensuring
customer success. The role is pivotal within the depot as it drives the growth of our service departments to ensure we
maximise customer accounts that we hold whilst also
delivering exceptional quality of service to our customers. The position is the
main interface between the customer and service department, helping to delegate
workshop workflow and the schedule of service, both in depot and mobile.
Reporting directly to the service manager, you will also be making calls out directly to customers to
market service and parts sales using the
TAG CRM system. You will also receive calls and allocate work to the technicians via
Gold to ensure that they are kept busy to maximise
efficiency of their workload. There is responsibility to
monitor customer machinery through
remote service tools and contact them to prospect for service and
parts in addition to allocating work to technicians based on criticality of repair and available
inhouse expertise. Other duties include
quoting for repairs, informing and updating customers on
repair and part lead times as well as consulting with customers on
part suitability.
Essential Criteria
- Excellent verbal and written communication skill
- Willingness to pick up the phone and market parts and service to customers
- Strong sense of business development and commercial acumen
Desirable Criteria
- Strong knowledge and understanding of agricultural and/or turf machinery
- Previous outbound sales activity
In return for this TAG offer you an excellent pay and benefits package, pension scheme, generous holiday allowance and also Vitality Health. In addition to this TAG are committed to the ongoing professional development of all staff and offer each team member the chance to hone their skill set through class leading CPD and in house training.
To apply, discuss the role informally or find out any further information please get in touch with recruitment coordinator Guy Bunting on
[email protected]
or call 07507671283
