Veterinary Receptionist / Client Care Specialist – Harewood Pet Hospital

Harewood Pet Hospital • Full-time • Nanaimo, British Columbia, Canada • USD $ 18 - USD $ 22 / hour • 3m ago

Veterinary Receptionist / Client Care Specialist

Who We Are

Harewood Pet Hospital is a locally owned, family-run veterinary clinic in Nanaimo’s Harewood/University District (508 Eighth Street). We provide comprehensive care for dogs and cats in a calm, respectful setting.
If you enjoy connecting with people, creating calm in a busy environment, and being part of a supportive local team, we’d love to meet you.

About the Role

You are the first smile, the calm voice, and the steady presence that supports both clients and our medical team.
In this role, you will:

Greet clients warmly and check their pet in and out.
Answer phones and emails with professionalism and kindness.
Schedule, confirm, and reschedule Veterinary Service appointments.
Process payments accurately.
Maintain up-to-date client and patient records.
Support clients during stressful or emotional moments.
Coordinate flow between reception, exam rooms, and treatment areas.
Help team to keep the work environment clean, tidy, and welcoming.
Assist with simple administrative tasks throughout the day.

No veterinary experience? That’s okay — we train.

Experience in any customer service, medical/dental reception, or a busy front desk is a strong asset.

What We’re Looking For

Someone who:

Loves pets — and the people who love them.
Is friendly, patient, and people-focused.
Communicates clearly and kindly.
Stays calm under pressure and solves problems with grace.
Is organized, reliable, and detail-oriented.
Works well in a team and values respectful communication.
Learns quickly and is open to feedback.
Comfortable using computers and scheduling software.
Can lift 20–30 lbs occasionally (e.g., food bags, small supplies).

Position & Compensation

Permanent full-time or part-time.
On-site only.
Brand new clinic with clear opportunities for growth into more senior roles over time.
Clinic hours designed for balance, not burnout.
Smart Scheduling (predictable, structured shifts).
Starting at $18/hr for entry-level candidates, with higher wages for experience.
Structured 3-month salary review and growth pathway.

Benefits & Perks

A local team that listens and genuinely cares about you.
On-site parking.
Scrubs provided / scrub allowance.
Staff discounts for personal pets.
Paid time off.
Tuition/education support for approved programs after 3-month probation.
Career development and training.
Supportive, low-stress environment.
Occasional staff lunches / small team events.

How to Apply

Send your resume and a brief note about why you’d like to join us to office@harewoodvet.ca
We look forward to meeting you.

Job Types: Full-time, Part-time, Permanent

Pay: $18.00-$22.00 per hour

Expected hours: 24 – 40 per week

Benefits:

Casual dress
Company events
Discounted or free food
Flexible schedule
On-site parking
Paid time off
Relocation assistance
Store discount
Tuition reimbursement

Work Location: In person

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