Customer Support Agent

Aquaculture Technologies, Inc dba Red Sea • Full-time • Houston, Texas, United States • USD $38k - USD $42k / year • 1w ago

Red Sea is seeking an experienced professional aquarist with salt water hobby experience to join its growing Technical Support team.

Based in our Houston office, this exciting role provides a great opportunity to work alongside Red Sea’s support and development teams; influencing product development & improvements and ensuring Red Sea customers receive the very highest level of support.

Key responsibilities:

Providing technical support to Red Sea’s trade and consumer customers; predominantly through Zendesk and direct trade/consumer telephone contact.
Seeking opportunities to promote Red Sea’s products and knowledge base through social media participation.

Required competencies:

Salt water aquarium hobby experience - a must.
Capable of diagnosing technical product-related issues, both hardware and chemical-related.
Proficient in assembly of aquarium systems, cabinets, lighting systems etc.
Comprehensive knowledge of Red Sea’s products - a major advantage.
Experience with IoT consumer devices - an advantage.
Confident telephone manner.
Excellent standard of written and verbal English and ability to communicate clearly with hobbyists and retailers.
Customer-focused attitude.
Ability to work under pressure.
Positive attitude and able to work harmoniously within a professional team.
Reliable and diligent, with excellent prior work attendance record.

This is a full time position , Mon-Fri 8am-4pm in an office setting.

Job Type: Full-time

Pay: $38,000.00 - $42,000.00 per year

Benefits: