- Full-time, stable, office-based role (Monday-Friday, day shift hours). Free parking
- Supportive, encouraging team culture with a focus on having fun
- Opportunity to work with veterinarians and make a positive impact on animal welfare
The Company
Lyppard is the leading Australian veterinary wholesaler, supporting veterinarians as they care for companion animals, production animals and the elite athletes of the equine world.
Lyppard Australia is a division of Animal Care and part of the EBOS Group. With almost 5,000 employees in 115 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.
EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.
The Opportunity:
Are you an experienced Customer Service Officer with a strong teamwork ethic and high personal standards? We are actively seeking an engaging professional with a keen interest in expanding their product knowledge in the Veterinary field to join our team based out of our branch in Marsden Park, NSW.
On a daily basis, your core role will be to assist with end-to-end order management, including keying orders, and promptly managing all incoming customer interactions via phone, email and web orders. You will also be responsible for researching customer queries in a timely manner.
This will require you to communicate closely with warehouse staff, our Purchasing Officer, and drivers regarding any issues with products, delays, customers, or delivery runs. As such, your proactive communication skills and ability to resolve issues will be critical to your success.
What you will do?
- Process orders with exceptional data accuracy, prioritise picking and despatch, and coordinate logistics with warehouse staff and freight companies;
- Advise customers regarding backorders, ETAs, product alternatives, promotions, and quotations promptly;
- Liaise effectively with Purchasing, Accounts, and Territory Managers to ensure smooth operations and credit processing;
- Research products, liaise with suppliers, and escalate complaints to management regarding damaged or incorrect stock received by clients;
- Manage stock lists (damaged/short expiry), assist with product coding, process payments, and perform general admin/warehouse tasks, including occasional picking and packing.
What we are looking for:
- Industry Background: Previous experience as a Vet Nurse, Vet Receptionist, or in a related medical/animal health field is a strong advantage;
- Customer Service Essentials: Proven track record in high-volume client service or administrative roles, with excellent communication, organisational and time management skills;
- Accuracy & Detail: Meticulous attention to detail for data entry, order processing, and identifying errors is crucial;
- Proactive Problem Solver: Ability to take initiative and solve problems efficiently, managing client and supplier issues independently.
- Attitude & Drive: Strong team work ethic, high personal standards, and a keen interest in expanding product knowledge in the Veterinary field;
- Computer Literacy: Proficient computer and accurate data entry skills are essential.
Benefits
This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.
Other benefits include:
- Employee Share Plan;
- Company Paid Parental Leave;
- Employee Assistance Program for Mental Health Wellbeing;
- Staff Awards;
- Employee Referral Program;
- Health Insurance Discounts;
- And More.
We are committed to fostering a workplace that values diversity and inclusion. As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life. We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples).
Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process. If you require any accommodations due to disability, please inform us by reaching out to HR@ebosgroup.com. We believe that a diverse and inclusive workforce enriches our organisation and contributes to our success.
How to apply
At Lyppard, we value hard work, initiative, and a collaborative spirit. If you’re approachable, committed, and ready to take the next step in your career, we’d love to hear from you.
Click ‘Apply’ now to become a vital part of our Sydney team and help us deliver excellence to veterinary clinics across the region.
Pre-employment checks may be required and will be discussed with the successful candidate.
We are unable to proceed with your application if your current visa restrictions preclude you from being able to perform the role in line with immigration laws.
No agency assistance required.
