Company Overview
Williamson County Equipment Company is a three-store, dual-brand Case IH and New Holland dealership proudly serving Central and South Texas since 1943. As a family-owned business, we’ve built our reputation on exceptional customer support, strong parts availability, highly skilled technicians, and experienced leadership. Our goal is to deliver a first-class dealership experience while staying true to the values that have guided us for generations.
Position Overview
Williamson County Equipment Company is seeking an experienced Service Manager to lead our service department at our Robstown, TX location. This role is responsible for overseeing daily service operations, developing and supporting technicians, and ensuring outstanding customer experience. The ideal candidate is a hands-on leader with a strong background in agricultural or heavy equipment service who can balance people leadership, operational efficiency, and customer satisfaction.
Key Responsibilities
Leadership & Operations
- Lead, coach, and develop service technicians to maximize productivity, quality of work, and job satisfaction
- Establish clear expectations and hold the service team accountable for performance, workmanship, and professionalism
- Plan, prioritize, and schedule service work to meet customer needs while optimizing labor efficiency
- Serve as the primary leader and escalation point for customer service issues, ensuring timely and effective resolution
Service & Compliance
- Review, approve, and manage repair orders to ensure accurate documentation, proper billing, and compliance with company policies and manufacturer warranty requirements
- Oversee technician training, certifications, and ongoing development to maintain manufacturer compliance and technical excellence
- Collaborate with the sales department to ensure timely and accurate make-ready preparation of new and used equipment
Department Management
- Maintain department standards for cleanliness, organization, safety, and proper use of company tools, equipment, and service vehicles
- Monitor department performance and identify opportunities for process improvement, cost control, and increased customer satisfaction
Qualifications
- High school diploma or GED required
- Minimum of 5 years of experience working with agricultural equipment and/or heavy machinery
- Proven leadership or supervisory experience within a service, maintenance, or dealership environment preferred
- Strong communication skills with the ability to lead teams, manage customer relationships, and work cross-functionally
- Proficient in computer systems, business software, and Microsoft applications
- Ability to manage multiple priorities in a fast-paced environment
- Flexible schedule to support business demands
- Ability to stand for extended periods and lift heavy parts as required
Compensation & Benefits
- Competitive salary based on experience
- Paid holidays
- Employer-sponsored health benefits
- 401(k) with company matching
Equal Opportunity Employer
Williamson County Equipment Company, Inc. is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
