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Job Details This job description aligns with the typical expectations for a Senior Functional Consultant specializing in Icertis implementations. It maintains a clear, bullet‑pointed format for easy reference. The Functional Consultant plays a key role in ensuring the successful delivery and optimization of the Icertis platform across diverse industries by bridging business requirements with technical solutions through activities such as requirements gathering, configuration, and post‑deployment support.
Primary Duties
- Contribute to execution of Icertis product implementations for enterprise customers using standardized project management and delivery methodologies.
- Collaborate with client stakeholders to gather, analyze, and document business requirements, ensuring accurate solution mapping.
- Provide support during project delivery phases, including functional design, system configuration, and testing.
Detailed Responsibilities
- Lead or assist in system configuration and deployment activities for Icertis Contract Intelligence implementations.
- Participate in process documentation, requirement gathering, configuration, and quality assurance activities across multiple customer engagements.
- Support project managers by tracking deliverables, addressing queries, and collaborating in cross-functional teams.
- Troubleshoot and resolve platform issues, serving as a point of contact for escalations related to functional configurations.
- Develop user training documents and facilitate knowledge transfer for client and internal teams.
Solution Design
- Assist in conceptualizing and formulating best-practice solutions aligned with key project objectives and business requirements.
- Translate business needs into clear functional specifications.
- Participate in workshops and meetings with stakeholders to ensure proposed solutions are fit for purpose.
Configuration
- Execute configuration tasks such as template management, business rule setup, workflow automation, and integration with other enterprise platforms.
- Implement functional changes within customer environments, ensuring compliance with standards and business goals.
Platform Maintenance
- Support routine platform maintenance, upgrades, and post-implementation activities, including issue resolution and functional enhancements.
- Monitor system usage and performance, responding to user queries and functional support requests.
Team Leadership
- Contribute to internal group knowledge through workshops, training, and capability-building initiatives.
- Mentor newer team members as appropriate and foster best practices in functional consulting.
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Work Experience:- 2+ years’ experience supporting enterprise or CLM applications
- Experience in at least 2 end‑to‑end CLM or enterprise platform implementations
- Bachelor’s degree in engineering, computer science, business, or related field (preferred)
- Strong analytical, communication, and documentation skills; detail‑oriented in requirements and testing
- Effective stakeholder management; able to work independently or in teams
Education Qualification:
- Bachelor’s degree in computer science, Information Technology or any other related discipline or equivalent related experience.
Preferred Qualifications
- Exposure to contract management, supply chain, or similar SaaS applications is a plus.
- Technical aptitude in software configuration and business process mapping.
- Familiarity with Icertis platform capabilities and workflow design would be advantageous.
What Cencora offersBenefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated CompaniesAffiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED
Equal Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
