\r\n \r\n\r\nLocation: East Anglia\r\n\r\n\r\n\r\n \r\n\r\nExciting opportunity for an experienced Service Manager to join a high-performing branch within a respected agricultural machinery dealership.\r\n\r\n \r\n\r\nThis role offers the chance to lead a motivated and skilled team, ensuring exceptional customer service and machinery repairs.\r\n\r\n \r\n\r\nIt’s an ideal position for someone who thrives in a fast-paced environment, enjoys developing people, and is driven to maintain strong service standards.\r\n\r\n \r\n\r\nKey Responsibilities:\r\n\r\n• Oversee the efficient day-to-day running of the Service Department.\r\n\r\n• Report directly to the Branch Manager, ensuring smooth communication between management, technicians, and customers.\r\n\r\n• Lead, mentor, and support a team of technicians, ensuring high-quality workmanship and strong team morale.\r\n\r\n• Manage customer relationships professionally, ensuring expectations are met without overcommitting.\r\n\r\n• Maintain department profitability through effective planning, KPI monitoring, and cost control.\r\n\r\n• Ensure accurate handling of manufacturer warranty processes and service administration.\r\n\r\n• Organise workloads, allocate jobs, and maintain a structured, efficient workflow.\r\n\r\n• Handle staff-related matters confidently and in line with company procedures.\r\n\r\n• Uphold high standards of health & safety and confidentiality across the department.\r\n\r\n \r\n\r\nAbout You:\r\n\r\n• Previous experience in a supervisory or management role within a busy service environment.\r\n\r\n• Strong technical understanding of agricultural engineering.\r\n\r\n• Excellent communication skills, with the ability to remain diplomatic and professional during peak periods.\r\n\r\n• Highly organised, able to multitask, prioritise, and maintain structure under pressure.\r\n\r\n• A proactive, methodical problem-solver who can work independently and use initiative.\r\n\r\n \r\n\r\nBenefits:\r\n\r\n• Competitive salary\r\n\r\n• Profit-related bonus\r\n\r\n• Company vehicle\r\n\r\n• 32 days annual leave\r\n\r\n• Workplace pension\r\n\r\n
