Part-time Associate, DTC Customer Service

The Wonderful Company • Part-time • Tucson, Arizona, United States • 6d ago

Company Description
It's more than just water. FIJI Water is known for its iconic square bottle and unique mineral profile. Since 1996, FIJI Water has embodied what it means to be Earth's Finest Water® and is sold worldwide. FIJI Water is committed to doing business responsibly and seeking opportunities to make a difference. This means investing in sustainability, the environment, and local communities to enable positive change.

FIJI Water Home Delivery is a vital and growing part of our business, giving us the opportunity to build direct, lasting relationships with our consumers. This channel plays a key role in shaping brand loyalty and deepening customer engagement. We're expanding our team to accelerate growth, improve retention, and increase lifetime value through smarter, more personalized marketing.

We're seeking a proactive and detail-oriented Associate, DTC Customer Service to support our Direct-to-Consumer (DTC) Home Delivery team. This role is pivotal in ensuring our customers receive exceptional service from order placement to delivery. You'll be the voice of our brand, providing timely and accurate support to ensure every interaction reflects our premium standards. This is a part-time position working 20 hours a week.

This position will be based at our Tucson, AZ or Los Angeles, CA location. We work a hybrid schedule with an in-office requirement Monday-Wednesday and the option to work remotely on Thursday and Friday.

Job Description

Respond promptly to customer inquiries via phone and email, providing information about orders, products, delivery timelines, and general inquiries.
Handle customer questions and concerns with professionalism, accuracy, and a friendly, solutions-oriented attitude.
Oversee order processing, fulfillment, and returns coordination with an emphasis on efficiency, accuracy, and customer satisfaction.
Work closely with logistics, accounting, marketing, eCommerce, and third-party warehouse (3PL) teams to ensure seamless end-to-end customer experiences.
Manage special orders and VIP clientele, delivering white-glove service that exceeds expectations.
Assist the Customer Experience Manager with escalations, reporting, performance insights, and team communication.
Participate in special projects, process enhancements, and initiatives designed to optimize customer experience and operational efficiency.

Qualifications

BS/BA preferred
Minimum of 1-3 years of work experience in eCommerce, retail, or customer service.
Knowledge of eCommerce and subscription platforms such as Shopify, Gorgias, Zendesk, Recharge, and/or Ordergroove is preferred
Excellent problem-solving skills
Highly organized with strong attention to detail.
A positive, empathetic, and professional approach to customer interactions.
Ability to handle multiple projects simultaneously
Strong relationship building and communication skills.
High level of proficiency in Excel and MS Outlook.

Pay Range: $18.00 - $22.00 an hour. Final compensation will be dependent upon skills & experience.

Additional Information

FIJI® Water, natural artesian water bottled at the source in Viti Levu (Fiji islands), is the No. 1 premium imported bottled water in the United States. FIJI Water is the water of choice among discerning consumers and top chefs. Widely available at fine restaurants and hotels, all major retail channels and through a convenient home/business delivery service, FIJI Water has expanded globally to more than 90 countries. To discover Earth's Finest Water®, please visit www.fijiwater.com, like us on Facebook, or follow us on Instagram or Twitter.

FIJI Water is part of The Wonderful Company, a successful, fast-growing privately held $6 billion company with 10,000 employees worldwide. The Wonderful Company's connection to consumers has health at its heart and giving back in its DNA. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California's Central Valley. To view the current Corporate Social Responsibility report, visit csr.wonderful.com.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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