Job Description
The Opportunity
- Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
- Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
- Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.
Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.
A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.
IT Change Enablement Manager
We are seeking a highly motivated and experienced IT Change Enablement Manager to join our Service Management team within the Network, Collaboration & Observability Services organization. At our company, we are dedicated to delivering innovative health solutions that advance the prevention and treatment of diseases in people and animals. If you are passionate about enabling successful IT changes and thrive in a dynamic environment, we invite you to join our team and contribute to our mission of improving lives around the world.
Responsibilities
- Lead and support the end-to-end Change Enablement practice, including reviewing and assessing change requests, coordinating change approvals, and ensuring changes adhere to established policies and procedures.
- Maintain comprehensive documentation for each Change request within our service management tool, including implementation plans, approvals, and outcomes, ensuring a clear audit trail for compliance purposes.
- Collaborate with technical teams to assess and mitigate potential risks associated with proposed changes, ensuring minimal impact on operations and system stability.
- Facilitate effective communication between IT teams, stakeholders, and business units regarding upcoming changes, potential impacts, and scheduled maintenance windows.
- Coordinate and schedule change implementations, representing our organization during Change Advisory Board (CAB) meetings as needed to ensure alignment and approval.
- Ensure that appropriate testing and validation procedures are carried out, verifying that changes are implemented accurately and meet quality standards.
- Conduct post-implementation reviews to assess the success of changes, identify any issues, and gather feedback for continuous improvement of the Change Enablement practice.
Qualifications
Required
- Bachelor’s degree in computer science, Information Systems, or equivalent professional experience.
- At least 3 years of experience in IT Change Enablement
- Strong understanding of ITIL principles, particularly the Change Enablement practice.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work effectively in a fast-paced and dynamic environment with multiple stakeholders.
- Proven ability to collaborate efficiently in globally dispersed teams and organizations.
- Strong problem-solving, analytical, and decision-making skills.
Preferred
- ITIL 4 Foundation certification.
- Hands-on experience with the ServiceNow platform, specifically the Change Management module.
- Understanding of Configuration Management process (CMDB)
- A basic understanding of network infrastructure components (e.g., routers, switches, firewalls, load balancers).
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Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.
Who we are:
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for:
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.
#HYDIT2026
Required Skills:
Adaptive Management, Audit Management, Business Process Improvements, Change Adoption, Change Management, Communication, Data Modeling, Governance Management, Information Systems Strategy, Information Technology (IT) Support, IT Change Management, IT Operation, Quality Assurance (QA), Quality Control Management, Quality Management, Reliability Management, Stakeholder Relationship Management, Time Management
Preferred Skills:
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Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Hybrid
Shift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date:
01/30/2026
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
