At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
Your role:
The role of the Technical Consultant (Remote Accounts) is to be a leader in the therapeutic areas that are aligned to the Elanco species business strategy and to manage the successful implementation of support activities and initiatives in order to maximize current and future potential of Elanco products and services. Our Remote Account Manager (RAM) Team of experienced salespeople works alongside our national team of Territory Business Managers to provide a virtual service via phone and Teams, to support our customers in key strategic areas of our portfolio and drive our commercial objectives. As a key part of this team, the Technical Consultant will work with the RAM lead to determine the appropriate strategy for both current and future products.
This will involve:
- Internal close liaison with sales and marketing to ensure activities are aligned with strategy.
- Contact with international Elanco colleagues to maintain and develop technical strategy.
- Externally to build a relationship with key customers, opinion leaders and influencers so that Elanco is perceived as a technical partner of choice.
Also closely integrated with the Veterinary Technical Services team, the Techincal Consultant will serve as a first line customer contact for Elanco product technical inquiries received by phone, post and email. Whilst providing exemplary service to veterinary teams, farmers and pet owners, they will submit, investigate and follow up suspected adverse reactions/suspected lack of efficacy/product complaints in accordance with Elanco pharmacovigilance guidelines. They will take an active role in training and developing other members of the technical team, as well as the sales force.
This role will primarily support the Pet Health (companion animal) portfolio, but flexibility to support the farm animal business where necessary is also required.
There is some requirement for being ‘on call’ for urgent veterinarian inquiries (for example product overdose) during early evenings, bank holidays and Saturday mornings, on a shared rota basis.
Your responsibilities:
- Provide technical & consultative skill training, coaching and support to the sales teams at meetings and through regular physical/virtual interactions
- Deliver virtual group and one on one training to veterinary teams seeking detailed technical information on Elanco products, with an emphasis on the innovation portfolio.
- Develop relationships with key customers and KOLs and work with them to develop mutually beneficial opportunities
- Work with marketing to develop appropriate support materials and programmes (presentations, detail aids, technical information sheets, meeting roadshows etc.) and to be part of the approval process as required.
- Provide technical support to customer inquiries and adverse event reports including providing the data for appropriate pharmacovigilance reporting. This includes participation in a weekday evening, Saturday and bank holiday rota.
- Support all efforts around the launch of our products
What You Need to Succeed (minimum qualifications):
- Veterinary qualification (MRCVS)
- At least 2 years of relevant technical experience
- High technical ability and learning agility
- Empathy and passion for the animal health business
- Demonstrated strong commercial business acumen and results driven/playing to win mindset
- High standard of technological literacy
- Strong presentation skills
What will give you a competitive edge (preferred qualifications):
- Demonstrated success in persuasion, influence and negotiation skills.
- Strong internal relationship builder, able to bridge functions and work across multiple teams for the benefit of all.
- Demonstrated ability to impart technical/scientific knowledge at appropriate levels
- Excellent communication skills: verbal, written and interpersonal.
- Organizational skills and time management skills
- Strong sense of personal accountability and holding others accountable openly
- Ability to develop long-term business relationships
- Flexible to learning new products and diseases over time
- Innovative and curious mindset, happy to consistently question and challenge status quo
- English—written and verbal
Additional Information:
- Travel: Office based with some home working and occasional travel (primarily within the UK)
Don’t meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
