The IDEXX Veterinary Software Customer Experience team is seeking our next Project Manager.
In this customer facing role you will lead multi-site rollouts of our veterinary software, primarily focusing on the ezyVet product suite. You’ll manage multi-site software rollouts, ensuring all requirements, timelines, budgets, and customer satisfaction goals are met. As the primary point of contact for the rollout projects, you’ll keep stakeholders informed about progress, risks, and expectations. You’ll work closely with customers and internal teams to drive a smooth onboarding and deliver an exceptional customer experience.
In the Role of Project Manager:
Planning: Create detailed rollout plans and schedules using templated onboarding plans withinMonday.com andGuideCX, including milestone tracking, resource allocation, and adherence to scope.
Key responsibility:Planning of timelines and resources, execution of projectto a high standard,monitoringand communication.
Documenting:Strong attention to detail while managing multiple projects simultaneously is critical in this role.You’llbe responsible forcreating,maintaining, and completing project documentation to keep all stakeholders informed and ensureaccuraterevenue recognition for business governance. This includes recording activities,identifyingobstacles, tracking costs, and reporting results. You will alsoassistinternal partners with periodic audits to confirm compliance with IDEXX processes and ISO standards, if applicable.
Organising: Structuring teams efficiently, understanding their various functions, and delegating tasks based on their strengths and experience.
Communicating:Keeping stakeholders informed of progress and expectations and communicating proactively about issues and risks.
Managing:Managing resources, budgets, timeline, and project scope, and conducting periodic reviews toidentifyneeded adjustments.
Risk management:Performing risk management byidentifyingpotential issues early and developing effective mitigation strategies. You will find innovative solutions to supportcustomers throughout implementation.
Relationship building:Fostering partnerships with internal teams as well as external partners,veterinary practices, stakeholders, and sponsors, whilemaintainingproductive relationships at all levels.
Process Improvement:You will work within Project Management and cross-functional teams toidentifyand develop process improvements for our business.
Training:You willassistin developing training requirements, new enhancements, and conduct training sessions as necessary within the scope of the Project Management Organisation.
Other duties as assigned.
What You Need to Succeed:
- 2-4 years of Project Coordination or Management experience. This experience will preferably be supported by theappropriate certification/qualification.
- 5+ years of customer service experience.This is a customer-facing role.
- Experience in SaaS onboarding delivery preferred.
- Experience within the Veterinary industry preferred.
- Experience with project management tools and collaboration platforms such asOneNote,Monday.com, andGuideCXis beneficial (notrequired).
- Experience with CRM tools such as SalesForce and HubSpot is beneficial (notrequired).
- You willpossessstrong written and verbal communication skills as well as interpersonal skills.
- You will have strong attention to detail.
- Experience with communication delivery to the C-Suite preferred.
- You willpossessthe ability to devise tracking systems and efficient reporting.
- You willpossessthe ability to adapt to changing situations and navigate ambiguity.
- You will have strong organisational skills with the ability to prioritise and follow up.
- You willpossessthe ability to multitask.
- You will have strong attention to detail.
- You will have effective project administration skills and/or task management skills.
- Project management skills.
- You will be a self-starter.
What you can expect from us:
Why IDEXX
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
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