Department: Member Relations\r\n\r\nReports: Manager, Member Relations\r\n\r\nStatus: 12-month contract \r\n\r\nWork Location: Remote. As the successful candidate, your office will be home-based within Southwestern Ontario. This role will also require occasional travel to other Gay Lea Foods locations and off-site meetings throughout Ontario.\r\n\r\n \r\n\r\nThe pay range for the role is $52,300 to $87,100\r\n\r\n \r\n\r\nJob Scope:\r\n\r\nAs part of Gay Lea’s strategy of providing exceptional service to its shareholders, we are currently seeking a qualified individual to fill the role of a Member Services Representative/Administrative Assistant. This role will be responsible for various administrative duties related to maintaining database records, monthly reporting, and handling member enquiries as well working directly with our current and prospective members. \r\n\r\n \r\n\r\nReporting to the Manager of Member Relations, this is a combined role of a Member Services Representative and an Administrative Assistant. The Member Relations Team is responsible for maintaining and expanding all aspects of the ongoing relationships with our shareholders. \r\n\r\n \r\n\r\nThe ideal applicant will have the following qualifications and skills:\r\n\r\n\r\n\tA demonstrated ability to work independently or in a team environment \r\n\tAbility to manage multiple, high-priority tasks with a high level of accuracy and attention to detail\r\n\tSound judgment in order to maintain and respect member confidentiality guidelines and obligations\r\n\tSkilled computer user with proficiency in Microsoft Office programs including Excel, Outlook and Teams\r\n\tExperience managing complex databases and their associated processes\r\n\tExcellent written and oral communication skills \r\n\tPost-secondary education, preferably in business or an agriculture-related program\r\n\tParticipate in training as required\r\n\tOther projects and duties as assigned by Management\r\n\tProof of a valid G Driver’s licence is required, along with a reliable vehicle for regular work travel.\r\n\r\n\r\n \r\n\r\nKey Responsibilities:\r\n\r\nWorking with the Manager of Member Relations and team members, complete various tasks including:\r\n\r\n\r\n\tManage Gay Lea Foods shareholder enquiries with an ability to handle difficult conversations\r\n\tMaintain database records and various related duties\r\n\tComplete monthly, quarterly, and annual reports in a timely manner \r\n\tParticipate in farm calls with current and prospective shareholders \r\n\tFacilitate the sale of shares and debentures \r\n\tAttend various industry events and company events as needed\r\n\tOther ad-hoc projects as assigned by Management\r\n\r\n\r\n \r\n\r\nWork Location: As the successful candidate, your office will be home-based within Southwestern Ontario. This role will also require occasional travel to other Gay Lea Foods locations and off-site meetings throughout Ontario. \r\n\r\n \r\n\r\nGay Lea Foods is a leading Canadian dairy co-operative renowned for producing high-quality, nutritious dairy products that Canadian families love and trust. From farm to table, our 1,200 farmer members in Ontario and Manitoba, and more than 1,200 employees across four provinces, work together to nourish communities through award-winning brands including Gay Lea, Nordica, Salerno, Bothwell Cheese, and more. As part of its deeply rooted, balanced commitment to people, profit, and planet, Gay Lea Foods proudly invests one percent of pre-tax earnings back into Canadian communities through a national food security partnership with Second Harvest, and the community-building efforts of the Gay Lea Foundation. To learn more, visit gayleafoods.com.\r\n\r\n \r\n\r\nGay Lea Foods is an equal-opportunity employer and values diversity in our workplace.\r\n\r\nReasonable accommodation is available upon request throughout our recruitment and selection process.\r\n\r\nGay Lea Foods may use artificial intelligence (AI) tools to support aspects of the recruitment process, including screening and assessment.\r\n\r\n \r\n\r\nWe are currently accepting applications for this open position.\r\n\r\n \r\n\r\nThank you for your interest in Gay Lea Foods.\r\n\r\nWishing you all the best with your career search!\r\n
