Overview
We're hiring! The Technical Service Manager is responsible and accountable for providing research, technical support and sales assistance to customers. Responsible for developing or collaborate with R&D/marketing in designing and developing experimental protocols, internal /external presentation and technical documents, initiate tests with customers, and coordinate testing parameters with Research & Development and Customer Laboratory Services. Also responsoible to analyze /collaborate with R&D to analyze and interpret results and report findings to customers in a highly professional manner.
This is a remote position and may be performed from anywhere within the continental United States. Candidates located near a major airport are preferred.
Travel requirements may vary throughout the year, primarily in North America, up to 75%.
Join the Kemin Team and Transform Lives!
We are a privately held, family-owned-and-operated global biotechnology company driven by curiosity and committed to transforming the quality of life for people, pets, and the planet.
We create solutions that strengthen health and wellbeing, provide nutrition and immune support for pets and production animals, safeguard the planet’s natural resources, and protect the global food supply chain for generations to come.
We supply over 500 specialty ingredients for various industries, including human and animal health and nutrition, pet food, aquaculture, nutraceutical, food technologies, crop technologies, textiles, biofuels, and animal vaccines.
We employ 3,500 global employees and operations in 90 countries, including manufacturing facilities in Belgium, Brazil, China, Egypt, India, Italy, San Marino, Singapore, South Africa, and the United States.
As a valued member of our team, you'll enjoy a comprehensive benefits package designed to support your financial, physical, and professional well-being:
- Competitive Financial Package: Enjoy a rewarding salary, uncapped bonus opportunities, a 401k match program, and generous paid vacation and holidays.
- Health and Wellness Support: Stay fit and healthy with our fitness reimbursement for the whole family, access to an on-site fitness center, a restaurant offering seasonal fresh food options, and free fresh fruit in break areas.
- Career Development and Advancement: Unlock your potential with opportunities for growth and development throughout your entire career.
- Continued Learning Opportunities: Grow your skills with our in-house learning platforms, offering thousands of training resources both live and online, and take advantage of tuition reimbursement for external post-secondary pursuits.
- Service Opportunities: Make a positive impact with paid time off for service, partnerships with The World Food Programme and Habitat for Humanity, and local community initiatives.
Responsibilities
- Strong analytical skills with the ability to initiate/collaborate to initiate customer trials, develop experimental protocols, data analysis, and professional reports to customers.
- Ability to review scientific literature and highlight data internal /customer's presentations.
- Must maintain industry knowledge by attending tradeshows, conferences, etc. Participate in the technical areas of the product launch process and support successful product launches.
- When appropriate and possible, publish in peer-reviewed scientific journals, either as principal author or co-author
- Technical data sharing via internal/customer's presentation, technical conferences, trade shows, trade publications, peer-reviewed journals, etc.
- Responsible for presenting industry information to external groups and any relevant research findings
- Provide technical training to the sales team and customers
- Identification of market trends and help prepare Kemin to capitalize on emerging trends.
- Responsible for generating and presenting new ideas to the business.
Qualifications
- Education and Experience:
- Bachelors degree with 3+ years of relative work experience OR
- Master's degree with 2+ years of relative work experience OR
- PhD in a related field of study with relative work experience
- Experience in the pet food industry is preferred.
- Computer and software proficiency including Microsoft Office
- Experience working in a cross-functional/multicultural team environment and adherence to a Servant Leadership philosophy.
- Effective communication including to support the resolution of customer complaints.
- Ability to communicate the need to balance quality issues with production schedule needs to operations personnel.
- Strong written and verbal communication skills, with a demonstrated ability to engage effectively with customers.
- Demonstrates leadership skills and effective managerial capability of several projects.
- Travel 75%.
We are an equal opportunity employer. We consider all qualified applicants without regard to race, color, creed/religion, national origin, ancestry, citizenship or immigration status (where applicable), sex, sexual orientation, gender identity or expression, pregnancy/childbirth/breastfeeding or related conditions, age (40+), disability (including the use of a service animal), genetic information, marital status, familial or caregiver status, military or veteran status, status as a victim of domestic violence, reproductive health decision‑making, and any other status protected by applicable federal, state, or local law. We also prohibit retaliation for raising concerns or participating in an EEO process. Applicants who need a reasonable accommodation to apply or interview can email TalentAcquisition.US@Kemin.com.
A post-offer background check and drug screen is required. Additional pre-employment requirements may be necessary based on position.
Kemin is a drug-free and tobacco-free campus.
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