Veterinary Receptionist

Tustin Village Animal Hospital • Full-time • Tustin, California, United States • USD $19 - USD $22 / hour • 1w ago

Do you love animals and enjoy connecting with people? We’re looking for a friendly individual to be the welcoming face of our brand-new, privately owned veterinary clinic. As our front desk receptionist, you’ll play a vital role in creating a positive first impression and delivering outstanding customer service to our clients—many of whom are passionate pet lovers just like you. While prior veterinary experience isn’t required, a genuine love for animals, a cheerful attitude, and strong communication skills are a must. This is a great opportunity to be part of something new, contribute to a supportive team, and help build a client experience that’s warm, personal, and stress-free from the very first hello.

We are looking for someone who is friendly, positive, takes initiative, a team player, able to mulit-task, punctual, adaptable to change, accountable, willing to teach others and share ideas, has excellent communication skills, professional and caring when dealing with patients/clients, and maintains a professional appearance and attitude.

Responsibilities and Duties:

Demonstrate excellent customer service both in person and on the phone
Take accurate messages and book appointments
Review estimates with clients
Discharge clients
Explain charges
Maintain medical records
Communicate with other veterinary facilities
Fill medications
Assist with animal handling if needed

Key Qualities & Skills:

We’re seeking someone who brings more than just a friendly smile to the front desk. The ideal candidate will:

Be positive and enthusiastic about helping others
Take initiative and demonstrate a proactive approach to tasks
Thrive in a team-focused environment and be willing to support others
Be adaptable to change as we develop our processes and protocols
Exhibit excellent communication skills—both written and verbal
Remain professional, calm, and caring when interacting with clients and patients
Maintain a neat and professional appearance and demeanor
Be punctual, reliable, and accountable in their role
Be capable of multitasking and staying organized in a fast-paced setting
Show a willingness to teach others, share ideas, and contribute to a collaborative workplace

Qualifications

Experience in the veterinary field is preferred but not required for the right candidate.
Customer service experience (1 year minimum).
High school diploma.

Schedule