The Regional Director is responsible for leading the operational, financial, and customer experience performance of PetIQ's Veterinary Community Clinics within an assigned region.
This role provides strategic direction, drives operational excellence, and ensures alignment with PetIQ's mission, values, and brand promise. The Regional Director partners closely with field leadership and executive teams to achieve revenue growth, operational efficiency, and exceptional service delivery across all clinics in the region.
Travel is required up to 50% to support leadership development, operational oversight, and business objectives.
Roles & Responsibilities:
Leadership & Talent Development
- Lead, coach, and develop, Field Operations Managers, and Field Leaders.
- Recruit, hire, train, evaluate, and performance-manage regional leadership teams.
- Provide clear direction, mentorship, and real-time guidance on operational and personnel matters.
- Foster a culture of accountability, engagement, and continuous improvement.
Operational Excellence
- Ensure consistent implementation of operational policies, procedures, and best practices across all regional clinics.
- Systematize workflows to drive efficiency, quality, and compliance.
- Oversee the opening, relocation, and closure of field offices and clinics as needed.
- Identify and implement process improvements to enhance clinic performance and customer experience.
Financial & Business Performance
- Analyze regional financial statements, sales reports, productivity metrics, and operational KPIs.
- Drive revenue growth through trend analysis and strategic sales planning.
- Identify cost-reduction opportunities and performance improvement initiatives.
- Provide performance insights and strategic recommendations to the Senior Operations Director – Services Operations
- Develop and execute regional goals, strategies, and operating plans aligned with corporate objectives.
Communication & Cross-Functional Partnership
- Maintain consistent communication with field offices through in-person visits, phone, and digital channels.
- Partner effectively with cross-functional teams to support company initiatives and business goals.
- Clearly communicate company priorities, performance expectations, and professional standards throughout the region.
- Champion and model PetIQ's core values and brand promise in all interactions.
Minimum Qualifications:
- High School Diploma or equivalent required.
- Minimum of five (5) years of progressive management experience, preferably in multi-site operations.
- Valid driver's license and safe driving record required.
- Demonstrated success leading multi-site operational teams.
- Strong analytical, problem-solving, and critical-thinking skills.
- Excellent written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to prioritize and adapt in a fast-paced environment.
- Ability to collaborate effectively across departments and functions.
Independent decision-making capabilities.
Education Requirements:
- High School Diploma or equivalent required.
- Bachelor's degree in business administration, Management, Operations, or related field preferred.
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Preferred Qualifications:
- Experience within veterinary services, healthcare, retail, or other service-based environments.
- Strong knowledge of business and management principles.
- Working knowledge of human resources and accounting principles.
- Financial acumen and data-driven decision-making capability.
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Physical Requirements:
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
- Must be able to lift 150 pounds assisted and up to 50 pounds unassisted.
Company Overview: (Do not amend, creating a consistent message for all posted jobs)
Our Mission is to become the most trusted ally for pet parents and a leading authority in pet health and wellbeing. Our promise is to deliver smarter health and wellbeing solutions that are innovative, accessible, educational and always effective.
Why join the PetIQ Team?
We have an incredible culture built on our core values that are embedded in everything we do. Our values are:
- Pet Parent Focused: Everything we do starts with the pet parent in mind. We're dedicated to improving pet health and wellbeing through every interaction, product, and service we provide.
- Results Oriented: We deliver with purpose and follow through with clarity, accountability, and impact—because results matter for our teams, our partners, and the pets we serve.
- Humble and Hungry: We bring passion and confidence without ego. We're always learning, improving, and striving to do better—for ourselves, our teams, and our customers.
- Adaptive & Agile: We embrace change, move fast, and use it as our next advantage in creating innovative solutions for pets and their families.
- Stronger as a Pack: Collaboration is at the heart of how we work. We help each other win, because we know exceptional teams build something greater than any one of us could alone
Closing:
PetIQ is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, citizenship status, age, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity, gender expression, sexual orientation, marital status, familial status, domestic partnership or civil union status, military or veteran status, disability, medical condition, genetic information, or any other characteristic protected by federal, state, or local law.
We believe in providing equal opportunities for all qualified individuals and strive to create a work environment free from discrimination, harassment, and retaliation. If you require a reasonable accommodation during the application or employment process, please contact HR@PetIQ.com
By submitting this application, I certify that my answers are true and complete to the best of my knowledge. If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release.
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Compensation: $120,000 - 150,000/ year
