Care Coordinator Position- EverLoved Veterinary

Do you love helping people?

Do you find fulfillment in anticipating and providing for the needs of others?

Do you like listening to people and helping them through difficult times?

Does organizing files and spreadsheets bring you satisfaction?

If all of the above resonates with your core personality, consider becoming the newest team-member of EverLoved Veterinary.

Why EverLoved Veterinary?

We are the only veterinary practice wholly dedicated to providing end-of-life care and in Mobile and the Eastern Shore since 2018. Our mission is to give peace and comfort to our families and patients by providing them with the most supportive and positive end-of-life experience possible, whether in the home or at the Goodbye Center. EverLoved Veterinary provides a supportive environment encouraging professional and personal development.

How you will help

Our clients are the best part of our company. This is a very emotional time for them, and the support and services you provide them are always deeply appreciated.

With each phone call, you act as the first point of contact for families looking for support as they prepare to say goodbye to their beloved furry family members. Additionally, you will provide clerical support for the office and assist the doctor in preparing for visits.

Specifically, you will:

♦ Answer phones, text, and email; discuss the goodbye visit, obtain information, answer questions, take messages, and/or forward calls to the correct personnel

♦ Offer simple emotional and psychological support to the client/family

♦ Confirm and schedule appointments and prepare materials and charts for appointments

♦ Serve as a liaison between client and veterinarian

♦ Escort families to comfort rooms at our Goodbye Center

♦ Complete daily data entry, maintain forms, databases, and spreadsheets as directed

♦ Manage general inventory of supplies

♦ Engage in marketing, including delivering brochures, educating the community, and developing relationships with local pet service providers.

♦ Complete occasional out of office errands

♦ Submit cremation requests and assist with transport and after care

♦ Resolve administrative problems by identifying areas for improvement and providing solutions, and research new services and technology as directed

♦ Keep the office clean and neat

♦ Work independently with little need for supervision while maintaining a climate that promotes growth and harmonious relationships within the staff

♦ Perform general clerical duties as needed and other miscellaneous tasks as assigned

Essential Characteristics

♦ Love to be helpful

♦ Pride in promptness and attendance

♦ Organized and independent

♦ Compassion for and appreciation of the human-animal bond

Required skills

♦ Exceptionally soothing and calm phone voice with empathic customer service skills

♦ Computer literate: proficiency in Microsoft Office (Word, Excel, etc.) and the ability to learn new software

♦ Attention to detail and accuracy with excellent organizational and time management skills

♦ Superb written and verbal communication skills

♦ Proficiency in the use of an Android cell phone and hands-on experience with basic office equipment

♦ The maturity and ability to deal effectively with the demands of a sometimes emotionally challenging job, including strict confidentiality and professionalism

♦ Ability to establish and maintain effective relationships with doctors and clients

♦ Ability to be resourceful and act independently when issues arise

Required qualifications

♦ One or more years’ experience as a receptionist, administrative assistant, or office manager

♦ High school diploma or equivalent

♦ Current Alabama driver’s license

♦ A dependable vehicle with at least liability insurance

♦ Ability to pass an appropriate background check

♦ Must be able to lift 40lbs or more.

Preferred qualifications

♦ One or more years’ experience in a related caregiver field

♦ Managerial experience

Special Demands/Physical Requirements:

This position requires medium/heavy lifting. Normally, such lifting will involve but not be limited to, assisting with the transfer of a patient for cremation. This position can also be at times mentally and emotionally demanding in navigating the needs of the families facing end-of-life decisions. We provide a supportive environment encouraging appropriate self-care.

Hours and location

♦ Tues-Fri 9am-6pm and Saturdays 10am-2pm

♦ 35-40 hours per week

♦ We are located near I-65 in Mobile, AL

Benefits

♦ Paid training

♦ One Saturday off per month (3-day weekend)

♦ Mileage Reimbursement

♦ Professional growth and development opportunities

Legalese

EverLoved Veterinary is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, disability, military status, sexual orientation, genetic predisposition or carrier status, or any other legally protected characteristic.

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Expected hours: 35 – 40 per week

Benefits:

Paid training

Application Question(s):

Do you have a passion for helping people?

Experience:

receptionist, administrative assistant, or office manager: 1 year (Preferred)

Ability to Commute:

Mobile, AL 36609 (Required)

Work Location: In person

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Care Coordinator

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