Remote Veterinary Client Service Representative (CSR) – Two Openings: West Coast and East Coast based
Pay: $18.00 - $20.00 per hour
Job Type: Full-time, Remote (Monday–Friday, no weekends or holidays)
About Homeward Vet
At HomewardVet, we have reimagined veterinary medicine, delivering care directly to pets and their families at home—right where they’re most comfortable. Our mission is to provide high-quality, low-stress veterinary services in the home while building trusted relationships. We’re expanding our team of House Call Veterinarians and looking for experienced Client Service Representatives who share our commitment to compassion, excellence, and teamwork.
About the Role
We are seeking two Remote Veterinary Client Service Representatives (CSRs) to join our growing team—one based on the East Coast and one on the West Coast.
Our CSRs are the first point of contact for clients and a key support for our veterinarians. This role blends customer care with operational support, ensuring that appointments run smoothly, clients feel supported, and our mobile doctors can focus on delivering care.
Responsibilities
Client Support & Scheduling
- Serve as the primary point of contact for pet owners and referring clinics.
- Schedule, reschedule, and manage appointments in our veterinary software.
- Assist clients with questions about services, records, and appointment preparation.
- Request, receive, and organize medical records and documents.
- Provide warm, empathetic customer service that reflects Homeward Vet’s mission and values.
Administrative & Team Support
- Manage and respond to phone calls, emails, and messages with accuracy and professionalism.
- Support billing processes by taking payments, issuing receipts, and assisting with basic inquiries.
- Communicate effectively with doctors and teammates using internal systems (Slack, email, project management tools).
- Ensure accurate data entry and record-keeping in practice management systems.
- Help maintain client communications including reminders, follow-ups, and service updates.
Ideal Candidate
You’ll thrive in this role if you:
- Lead with compassion, always putting kindness and empathy at the center of client interactions.
- Value clear communication, both with clients and teammates, and know how to explain things in a way that builds trust.
- Are motivated by continuous growth, eager to learn new systems, solve problems, and adapt as our company expands.
- Excel at multitasking, staying organized, and handling a high volume of client interactions with professionalism and warmth.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal skills and emotional intelligence.
- Organized, detail-oriented, and able to prioritize tasks.
- Comfortable working independently in a fully remote setting.
- Professionalism, empathy, and a commitment to client satisfaction.
- Familiarity with veterinary or medical terminology preferred.
- Proficiency with Gsuite.
Education & Experience
- 2+ years of customer service experience in a veterinary or medical setting required.
- Veterinary CSR or technician background strongly preferred.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- What time zone are you located in?
- Do you have at least 2 years of Veterinary Customer Service Representative experience?
Work Location: Remote
