Vetfriends Chatswood - Veterinary Receptionist
Vetfriends Chatswood is looking to fill the role of a dedicated, passionate, and customer service-focused Receptionist to join our wonderful and supportive, growing team. This role is on a casual basis which has the potential to turn into a permanent role for the right candidate.
Vetfriends Chatswood is a purpose-built clinic that opened its doors in 2005. We provide modern, professional, and gold-standard health care for pets in our local community of long-standing clients. With a caring and gentle approach to treatment and consultations, we aim to make our clients and patients feel at ease in the clinic. We are a team who are committed to providing gold-standard veterinary medicine to our patients and excellent service to our clients- many of whom are insured, and we work closely with surrounding specialist hospitals. If you’re a cat lover, you’re in for a treat! We are a gold-certified cat-friendly clinic with a separate cat waiting area/cat consult room/cat ward/cat boarding, and we have a key focus on our feline & rabbit friends!
About you:
Highly skilled in customer service with effective time-management skills and attention to detail
Passionate about providing gold standard customer service to clients.
Client-focused with a professional and warm approach to clients and their pets.
Ability to work under pressure and multitask.
Ability to show empathy and compassion towards both clients and their pets.
Experience or exposure in the veterinary industry is desirable but not essential if you have transferable skills- training will be provided.
Prior receptionist-related and administrative experience is important.
Being computer illiterate, i.e., understanding Word/Excel/Outlook, and PIMS Rxworks, is beneficial.
Excellent and polite phone manner
Ability to work efficiently both as part of a team and independently.
Key Responsibilities:
Answering client calls and enquiries
Scheduling appointment bookings
Welcoming and checking in clients for their appointments & patient admissions to hospital.
Answering and actioning emails.
Organising surgery bookings documentation.
Communicating with and working alongside Veterinarians and Veterinary Nursing staff.
Assisting with stock management.
General administrative tasks.
Providing clients with parasiticide & dietary product advice and basic triage questions over the phone (as per veterinary staff advice & training).
What we can offer you:
Great work-life balance- could be well-suited to a parent looking to work during school hours
No out-of-hours and currently closed for weekends (may be potential to open for Saturdays in the future)
Working with a supportive team that embraces a positive clinic culture, supportive management and a team that have a laugh along the way!
Working with an experienced team that can provide support and training to allow our support staff to have an interesting and varied role.
Working for a company that provides regular access to in-house CPD (continued professional development).
Working for a company that provides employee benefits such as wellbeing & healthcare discounts, access to EAP/Assure, paid parental leave, discounts & benefits for your pets.
Pay rate is reflective of experience and skills
Apply Now:
If this position is of interest and you would like to have a further chat with us, please apply online with your updated resume.
