Veterinary Receptionist

Southern Veterinary Partners • Huntersville, North Carolina, United States • USD $16 - USD $20 / hour • 3w ago

Livewell Animal Hospital of Huntersville is an upcoming state-of-the-art animal hospital located in Huntersville, NC. Our caring veterinarians and teammates provide access to high-quality medical care at a reasonable cost to pet owners. We are all about compassion, quality, and convenience. No matter the reason for our client’s visit, our team of highly trained veterinarians, veterinary technicians, veterinary assistants, and veterinary receptionists are ready to treat them with the care and compassion that they deserve. We take great pride in offering the latest advances in veterinary care and are committed to partnering with our clients to keep our client’s pets healthy and happy. If you are a passionate and caring team player, please apply today!

About Our Hospital

At Livewell Animal Hospital in Huntersville, our mission is more than just veterinary care—it’s crafting a compassionate, high‑quality experience for pets, clients, and our team. From day one, you’ll be part of a bright, modern hospital that values collaboration, kindness, and growth.

Here’s what you can expect as part of the team:

A welcoming work environment where every patient (and person) is treated like family. Our facility is designed to be clean, open, and calming—minimizing stress for pets and their parents.
A culture of respect and teamwork. We believe that great care comes from working together, being kind, listening well, and lifting each other up. Communication is open and encouraged.
Emphasis on learning and growth. We aim to stay up‑to‑date with veterinary best practices, diagnostics, and patient care, giving you room to develop your skills and take on new challenges.
Autonomy and ownership in your role. While we deeply believe in teamwork, there is also space for each staff member to take responsibility, make decisions, and contribute meaningfully to how we care for pets and support clients.
Excellent client‑centered service. We’re not only focused on medical excellence but also on exceeding expectations through thoughtful communication, transparency, and caring customer service. Clients often say they feel heard, informed, and never pressured.

If you enjoy being part of a devoted, compassionate team and take pride in both the medical and relational sides of veterinary work, you’ll thrive here.

As a Receptionist you will:

Receive and place calls to clients for the purpose of scheduling.
Prioritize multiple tasks in a calm, organized manner.
Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
Utilize hospital computer systems to document medical records and communicate with clients and teammates.
Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
Excellent customer service skills and an exceptional level of communication in a professional manner.
Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
Maintain a positive attitude in all interactions with clients, pets and other teammates.
Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Utilizing standard office/business equipment.
Knowledge of veterinary medical terminology and procedures.
Flexible schedule including some weekend and holiday shifts.
Experience with veterinary software is preferred.
Ability to work independently on assigned tasks as well as to accept direction on given assignments.
Possession of organizational skills.
Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Pay range of $16 - $20/hour based on experience
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Short Term Disability
Paid Time Off (Vacation & Public Holidays) - for eligible positions only
Mission Pet Health offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
Teladoc- FREE doctor access 24/7
Discounted Veterinary Care
EAP (Employee Assistance Program)
A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people!

About Mission Pet Health

Veterinarian-led. People-focused. Pet-obsessed. That’s Mission Pet Health in a nutshell!

We were founded by veterinarians who believe local practices thrive when autonomy, collaboration, and medical excellence lead the way. That belief still guides everything we do—from mentorship to medicine to how we support our teammates.

Driving our award-winning culture are our WAG values – Work Together, Amaze, and Grow – which fuel us to drive a tangible, lasting impact for our teams, the communities we serve, and the pets we care for.

So, what’s in it for you at Mission?

Unparalleled opportunities for personal and professional development
Benefits that buck the norm of the vet med industry
A culture where YOUR well-being comes first

We’re on a mission to be the greatest veterinary company in the world—and we’d love for YOU to be a part of it!

Mission is one of the leading veterinary care organizations in the U.S., formed by the joining together of Southern Veterinary Partners and Mission Veterinary Partners. Our mission is to provide world-class support to hospital teams on a hyper-local basis. Our Home Office teams manage the back-end side of the business so our hospital teams can focus on what matters most – the medicine and caring for their patients. We’re based in Birmingham, AL, but the heartbeat of Mission is in our 850+ animal hospitals and 20,000+ teammates across the country. Founded on a deep commitment to clinical and operational excellence, we’ve earned recognition on prestigious workplace ranking lists such as Inc. 5000, U.S. News & World Report, and Newsweek. In fact, in 2024, Newsweek named SVP the #11 Most Loved Workplace in America, marking the company’s third consecutive Top 25 ranking.