Credit Supervisor

Covetrus • Full-time • Dublin, Ohio (US) • 4d ago

Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We’re bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus has over 100,000 customers around the globe.

Position Summary
We are seeking a highly analytical and detail-oriented Credit Supervisor to lead the daily operations of our credit evaluation and risk management functions. This role oversees a team responsible for assessing customer creditworthiness, managing credit limits, monitoring exposure, and ensuring compliance with internal policies and regulatory requirements. The ideal candidate will have strong financial analysis skills, a solid understanding of risk modeling, and the ability to interpret and analyze financial statements in alignment with generally accepted accounting principles (GAAP).

Key Responsibilities

Leadership & Team Management

Supervise, coach, and develop Credit Department staff, ensuring high performance and professional growth.
Manage staffing needs, recruitment, workload distribution, and team performance evaluations.
Foster a culture of accountability, collaboration, and continuous improvement.
Provide training and guidance to ensure team members deliver exceptional customer service and issue resolution.

Credit Evaluation & Account Management

Review and process new customer applications and reactivations, establishing appropriate credit terms and limits.
Collaborate with customers and Sales to negotiate terms when requested limits cannot be accommodated.
Maintain accurate and up-to-date customer information in the system, including address, contact, and territory changes.
Oversee Initial Stocking Order (ISO) and special billing account setups, ensuring timely communication with internal stakeholders and proper order release management.

Process Improvement & Systems Integration

Continually improve and enforce the Credit & Collections policy, including maintaining, updating, and socializing it.
Participate in cross-functional projects to enhance credit and customer maintenance processes.
Contribute to ERP system integrations and digital platform improvements.
Identify and recommend process enhancements that increase efficiency, accuracy, and customer satisfaction.
Primary contact for Strategic Account Managers and corporate customers to determine growth trajectory of high limit customers, to include gathering customer financial statements, banking references, and tax documents.
Perform other duties and responsibilities as assigned

Compliance & Risk Management

Ensure compliance with internal controls, SOX requirements, and regulatory standards.
Conduct periodic audits of credit files for accuracy, completeness, and adherence to policy.
Monitor portfolio exposure and recommend adjustments to mitigate risk.

Reporting & Analysis

Develop and maintain dashboards and reports to track credit risk metrics, trends, and KPIs.
Provide insights and recommendations to senior leadership on portfolio health and risk exposure.
Benchmark against industry standards and propose enhancements to credit risk management practices.

Qualifications

Education

Bachelor’s degree in Accounting, Finance, or a related business field required.

Experience

Minimum of 3 years of experience in a credit or collections environment; supervisory experience preferred.
Experience working in a fast-paced, dynamic setting.

Technical Skills

Proven ability to lead, coach, and evaluate team performance.
Strong understanding of GAAP and the ability to interpret financial statements.
Exceptional organizational, communication, and multitasking skills.
Proficiency with Excel, Word, Adobe and PowerPoint.

Core Competencies

Accountability: Consistently delivers results with accuracy and timeliness.
Professional Development: Demonstrates curiosity, self-motivation, and commitment to continuous learning.
Communication: Communicates clearly and respectfully, both verbally and in writing.
Collaboration: Builds strong relationships across departments and levels.
Problem-Solving: Identifies opportunities for improvement, makes sound decisions, and implements effective solutions.

We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:

401k savings & company match
Paid time off
Paid holidays
Maternity leave
Parental leave
Military leave
Other leaves of absence
Health, dental, and vision benefits
Health savings accounts
Flexible spending accounts
Life & disability benefits
Identity theft protection
Pet insurance
Certain positions may include eligibility for a short-term incentive plan

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.