Job :
Do you like when customer service has meaning, and do you know how to build trust over the phone? At ADM Value, we are hiring customer service advisors to assist clients in the animal insurance sector.
Here, you will talk with owners who are often very involved: your role is to listen, reassure, explain clearly, and provide a reliable answer. You are the voice that provides security, for both the client and their companion.
- You handle customer requests by phone, with a reassuring and professional attitude.
- You listen, assess the request, and provide a clear and structured answer.
- You explain information in a simple way (without jargon), and guide the client step by step.
- You follow up when necessary, to ensure the request is fully processed.
- You contribute to a smooth, respectful, and quality customer experience.
Social benefits and others
You join ADM Value on a permanent contract (CDI), with full social coverage, and a clear package. The goal is simple: provide you with a stable environment and recognize your daily commitment.
- Permanent contract (CDI) from the start.
- Social coverage: CNSS + AMO.
- Fixed salary + meal voucher allowance + transport allowance.
- Activity bonus + performance bonus.
- Employee partnerships: preferential rates (services, leisure, shopping...).
- A structured, friendly, and quality-oriented work environment.
Working hours
- Monday to Friday, from 9:00 AM to 7:00 PM.
- Weekends OFF.
Salary
- Salary package: 7,300 Dhs net (fixed + bonuses).
Required profile :
You speak French perfectly: you are comfortable, clear, and can hold a conversation with calmness and good listening skills. You have a true customer service spirit, and you are naturally comfortable with discussions related to animals and their owners.
Excellent spoken French: clarity, listening, interpersonal skills.
Sense of service: empathy, patience, solution-oriented approach.
You enjoy interacting with pet owners (having or having had a pet is a real plus).
Organization and rigor: you can manage multiple requests without losing quality.
You know how to remain professional, even when emotions are present.
