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Job Details The SAP Systems Administrator is responsible for ensuring the continuous reliability, performance, and support of the SAP systems environment. This role involves managing various SAP modules—including Administration, Sales, and Distribution—while overseeing system applications, resolving technical issues, and planning for future system growth.
Key responsibilities include reviewing change requests, coordinating software builds, preparing release documentation, resolving production issues, and managing tracking and reporting activities. The SAP Systems Administrator must have a strong understanding of technical infrastructure standards and integration requirements across SAP modules.
In this role, administrators assess the business impact of system and application issues to determine appropriate severity levels. They monitor system performance, execute contingency plans in case of outages, troubleshoot a wide range of technical problems, and provide Level II support to the Help Desk.
Additionally, SAP Systems Administrators participate in SAP implementation projects, including initial system installations, upgrades, patches, and updates, ensuring smooth deployment and ongoing optimization of the SAP landscape.
Primary Duties & Responsibilities:
- Works under the guidance of the manager on assigned projects and is fully accountable for deliverables.
- Manages and contributes to multiple projects ranging from high to highly complex in nature.
- Maintains SAP systems and applications, providing support and training to end users for effective SAP system and application usage.
- Supports the integration of changes across test, pre‑production, and production environments.
- Collaborates with the QA/Testing team to ensure appropriate and adequate testing is completed before implementing any changes.
- Participates in the installation and deployment of upgrades, patches, and enhancements for the enterprise SAP system.
- Follows established technical checklists and procedures to ensure successful completion of upgrades.
- Participates in system-wide updates, upgrades, and fixes to ensure optimal system performance.
- Ensures ongoing performance, stability, and reliability of SAP systems.
- Assesses risks associated with system changes and ensures mitigation strategies are in place before execution.
- Responds to escalated system issues and provides timely technical resolution.
- Monitors system performance and maintains comprehensive performance metrics for all key system components.
- Identifies risks and recommends or implements corrective and preventive actions.
- Maintains historical reports, identifies recurring issues, and implements long-term solutions.
- Develops automation scripts to improve efficiency and streamline processes.
- Prepares technical documentation related to server/client configurations, hardware/software specifications, and network setups for customer support and internal teams.
- Acts as a technical lead for SAP projects when required.
- Provides coaching, guidance, and mentorship to less experienced team members.
- Participates in on‑call support, requiring 1 week of on‑call duty every 2 months and 1 weekend of support each month.
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Work Experience:
- Minimum 5+ years of experience in business processes and/or SAP implementation.
- Strong experience in systems administration.
- Strong experience in database administration.
- Hands-on experience in the implementation, operations, and performance management of multiple SAP technologies, including(SAP S/4HANA, SAP PO, SAP Fiori, SAP Solution Manager, SAP BTP, SAP LVM, SAP HANA Cockpit, SAP SLT, SAP DS/IS, SAP ECC on Oracle Database, SAP ECC/S/4HANA on SAP HANA)
- Experience working with SAP environments in On-Premise setups.
- Experience with SAP deployments on Public Cloud platforms(Microsoft Azure, Google Cloud Platform (GCP), Amazon Web Services (AWS).
Minimum Skills, Knowledge, and Ability Requirements- Skills across multiple technical environments with strong understanding of a specific business area.
- Relevant certifications such as SAP Basis, Oracle, or HANA.
- Strong organizational skills.
- Good analytical and problem‑solving skills.
- Effective verbal and written communication skills.
- Exceptional customer service orientation.
- Strong interpersonal skills and ability to work effectively within a team.
- Knowledge of client/server technologies.
- Experience working with multiple SAP software products (e.g., ECC, BW, PI).
- Good group presentation skills.
- Exceptional customer service skills (emphasized twice, but retained if required by client).
- Extensive experience in troubleshooting complex SAP performance issues.
Educational Qualification:
Bachelor’s Degree in Statistics, Computer Science, Information Technology, or a related discipline (or equivalent relevant experience).
Preferred Certifications:
- Salesforce Certified Administrator
- Microsoft Certified Systems Administrator (MCSA)
- Microsoft Certified IT Professional
- ITIL, ITSM Certifications
Skills & Knowledge:
Behavioral Skills:
- Critical Thinking
- Detail Oriented
- Interpersonal Communication
- Learning Agility
- Problem Solving
- Time Management
Technical Skills:
- Identity & Access Management
- Database Administration
- IT Support like Software & Hardware Installation, Troubleshooting
- Software Validation
- Systems Integration
- IT Regulatory Compliance like SOX Compliance
Tools Knowledge:
- Software Configuration Management Tools like Ansible, Puppet
- Citrix technologies like XenDesktop, XenApp, XenServer
- Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL
- Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP
- Software like Case Management System, HR Information Systems, Kronos(Timekeeping Software), PHS Health and Safety Management System
- Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design
- Microsoft Office Suite
- Relational Database Management System (RDBMS) Software
- Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud
- Internet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP
What Cencora offersBenefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated CompaniesAffiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED
Equal Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
