\r\n\r\nJob ID: R2000609307 \r\n \r\n\r\nJob Description:\r\n\r\n \r\n\r\nWe are currently seeking highly motivated candidates to fill the position of Customer Service Co-Ordinator, Accounts Receivable within our Enterprise Business Services team. Reporting out of the Toronto office, the role will support the Customer Experience Team by efficiently and effectively answering calls using a variety of soft skills and process knowledge to ensure that customers' queries are swiftly resolved.\r\n\r\n \r\n\r\nKey Responsibilities:\r\n\r\n\r\n\tAnswering calls about customer billing, statements, and charges on the account, processing payments, and updating records on customer accounts.\r\n\tUtilize soft skills to resolve customer escalations and manage customer experiences effectively. Keep track of outbound call requirements and notify customers as necessary to update them.\r\n\tUse soft skills to speak with customers / POA about outstanding charges on the account as well as processing outstanding payments via Moneris / Third Party Payment Portal and updating Customer Accounts.\r\n\tProcessing cheque payments, sending payment received notifications, and updating customer accounts.\r\n\tPrinting statement requests, exporting statements as PDF, mailing or emailing statements as per customer request.\r\n\r\n\r\n \r\n\r\nThe candidate should possess the following skills:\r\n\r\n\r\n\tAt least 1 year of experience in Customer Service Experience\r\n\tPossess a customer-centric mindset and have the ability to negotiate positive outcomes for both the business and the customer.\r\n\tStrong written and verbal communication skills.\r\n\tStrong problem-solving and analytical skills.\r\n\tAbility to prioritize and multitask daily activities in a fast-paced environment\r\n\tMust be able to make sound decisions by realistic analysis of all relevant facts and provide advice to Management outlining the pros and cons of escalated collection actions.\r\n\tStrong interpersonal and collaboration skills with the ability to develop strong relationships\r\n\tProficiency in Microsoft Excel, Word and Outlook.\r\n\tAbility to work independently or as part of a larger team\r\n\tBilingual French language skills are considered an asset\r\n\r\n\r\n \r\n\r\nLoblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.\r\n\r\n \r\n\r\nIn addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.\r\n\r\n \r\n\r\nLoblaw considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de force. Nous nous sommes donné comme priorité de refléter la diversité croissante du Canada dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des accommodements sont disponibles sur demande pour les postulants et collègues atteints d’un handicap.\r\n\r\n \r\n\r\nEn outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.\r\n\r\n \r\n\r\nOur commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.\r\n\r\n \r\n\r\nIf you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.\r\n \r\n\r\nWe have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. \r\n \r\n \r\n\r\nPlease Note:\r\nCandidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.\r\n
