\r\n\r\nJob ID: R2000614097 \r\n \r\n\r\nJob Description:\r\n\r\n \r\n\r\nWe are seeking a highly motivated and passionate Community Specialist to join our team. This contract Community Specialist will play a pivotal role in fostering a strong and engaged community around our brand, products, or services. Your primary objective will be to build relationships, facilitate meaningful interactions, and create a sense of belonging among community members. Through your strategic initiatives, you will enhance brand loyalty, drive user engagement, and contribute to the overall success of our organization.\r\n\r\n \r\n\r\nWhat you’ll do\r\n\r\n\r\n\tCommunity building, social listening, escalation, and issues management \r\n\tCompile and evangelize results, learnings, and best practices\r\n\tAct as the internal voice of the customer\r\n\tShow measurable results in community engagement and growth. \r\n\tBe the primary point of contact for our community and address their inquiries, concerns, and feedback\r\n\tMonitor social media channels and our community to identify and resolve issues, escalating them when necessary\r\n\tMonitor social media channels and our community to identify brand champions and user generated content\r\n\r\n\r\n \r\n\r\nWhat you’ll need\r\n\r\n\r\n\tProven community management experience\r\n\tDemonstrated social media expertise from strategy through execution\r\n\tDeep understanding of social media channels (Facebook, Twitter, Instagram, TikTok, etc.) \r\n\tWorking knowledge of social media tools (Sprout Social, Meta Business Suite, etc.) \r\n\tExcellent writing and editing skills\r\n\tPost-secondary education, with social media, digital marketing, or PR certification\r\n\tA passion for food, home, and/or beauty\r\n\tExercise sound judgment to issue resolution of day-to-day operational challenges\r\n\tAbility to work with autonomy, follow instructions and work as part of an integrated team\r\n\tAbility to execute with flawless detail while keeping visibility of the broader strategy \r\n\tFlexibility in availability during evenings and weekends\r\n\r\n\r\n \r\n\r\nHow you’ll succeed\r\n\r\n \r\n\r\nIn our Loblaw Marketing department, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future. \r\n\r\n \r\n\r\nOur commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.\r\n\r\n \r\n\r\nIf you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.\r\n \r\n\r\nWe have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. \r\n \r\n \r\n\r\nPlease Note:\r\nCandidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.\r\n
